Alpina

Ordering Policy

Online Purchasing

Timepieces purchased from Alpina UK may be shipped within the United Kingdom only. International shipping is not available at this time. All orders are subject to product availability. If an item is out of stock, you will be notified by the next working day.

Payment Options

Alpina UK accepts the following forms of payment for online purchases:

  • Visa
  • MasterCard
  • American Express
  • Klarna
  • Paypal

Shipping & Delivery

All orders are processed and shipped within 2 business days. Orders placed after 1:00 p.m or on weekends and holidays, will begin processing the next business day. Please allow an additional two working days if you request watch resizing prior to despatch.

Tracking Information

Once your order ships, you will receive an email with tracking information. Please note that tracking details may take up to 24 hours to appear and update on the DPD Dashboard.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request; however, cancellations cannot be guaranteed once an order has been submitted.

Returns

Every Alpinawatches.co.uk purchase comes with our 21-day, money back guarantee so that you can be sure your new Alpina watch meets your expectations. Purchases can be returned using our free of charge, online returns portal.

Returns must be initiated within 21 days of the purchase date. Refunds will be issued to the original form of payment.