International Warranty

Alpina Watches

INTERNATIONAL WARRANTY

A Alpina watch is guaranteed for a period of two years from the purchase date. This warranty predominantly covers manufacturing defects and is based on the following conditions: Alpina will replace any defective components arising from a manufacturing error free of charge once the brand’s technical department has been notified of the defect and confirmed it. This warranty only takes effect if the watch returned is accompanied by the warranty certificate, duly dated, signed and stamped by a retailer authorised to represent the Alpina brand. The international warranty does not cover loss and/or damage caused by accidents and/or defects caused by mishandling and/or the consequences of normal watch component ageing. Every watch entering our repair workshop will be subject to a visual and functional assessment / diagnosis by our master watchmaker, attesting to the condition of the piece received.

Alpina Service Portal

ADVICE

SHIPPING

We recommend that you package a watch for repair carefully and send it with a copy of the International Warranty by registered and adequately insured mail. Shipping costs for watches sent to our service centre are the responsibility of the sender. Under no circumstances will Alpina be liable for damage incurred when sending your watch to our service centre.

IMPORTANT

RETURNS

Watches still under international warranty will be returned by registered and insured mail unless otherwise specified, the associated return costs borne by the Alpina brand.

Watches outside of their warranty period will be returned by registered and insured mail at the expense of the end customer.

KEEP IN MIND

REPAIR TIME

To effectively repair your watch it will take some time to complete and test to specification. You will receive automatic updates on the status of your repair via our online service centre.

YOUR VALUE

EXPIRY OF THE WARRANTY PERIOD

Watches sent for repair more than two years after the date of purchase are no longer covered by the warranty. If a watch sent for repair is not accompanied by a warranty certificate signed by an authorised retailer, it is considered to be no longer covered by it. Shipping costs for watches sent to our service centre are the responsibility of the sender.

COVERAGE

ESTIMATES

Estimates are prepared for all repairs not covered by the international warranty and must be approved before the procedure concerned. 

POWER

BATTERY REPLACEMENT

When replacing a battery in our service centre, we ensure all seals and gaskets are renewed and watches are tested and restored to its original water resistance specification.

ALPINA

SERVICING

Upon completion of all chargeable repairs we will provide a 12 month warranty for our workmanship.